Cancellation & Refund Policy

We understand that plans change. Our cancellation policy is designed to be fair to both our customers and the cleaners whose time is reserved for your booking.

Cancellations

• More than 48 hours before your booking — you will receive a full refund to the payment method on file.
• Within 48 hours of your booking — your booking is credited to your account to use whenever you'd like, at no penalty.
• Within 24 hours of your booking — the booking is a nonrefundable full charge.

Rescheduling

We do not charge for rescheduling as long as it is done more than 48 hours before your original booking. Within the 48-hour window, standard cancellation terms apply.

Skipping a recurring clean

If you're on a recurring plan and want to skip a visit, you will not be charged as long as you let us know more than 48 hours in advance. Within that window, the clean will be credited to your account for future use.

Satisfaction re-cleans

If you're not satisfied with a completed clean, please contact us immediately. A rescheduled re-clean must be arranged within 2 business days of the original appointment.

How to cancel or reschedule

Manage your booking from your account page, or contact us at info@wejustclean.co or (868) 226-4999 and we'll take care of it for you.