What is included in a regular cleaning?
Do's: Kitchen (sink, countertops, cabinet faces upper and lower, stovetop), all exterior surfaces in every room, floors mopped and vacuumed, bathroom (complete toilet clean, shower, handles, tub, drain), bedroom shelving, nightstands, bed frames, tidy the bed, and all window sills.
Don'ts: Extras are not included and must be selected for an additional cost.
What is included in a deep cleaning?
Do's: Everything in a regular clean, plus baseboards, light switches & door handles, detailed dusting, polished backsplashes and faucet fixtures, and light organization of all rooms. An extra hour is included for high-detail areas.
Don'ts: Extras are not included and must be selected for an additional cost.
Which service do you recommend for first-time clients?
A deep clean is recommended for all first-time cleanings. It allows extra time to reach areas that may have been missed during past regular cleanings. After the initial deep clean, most customers switch to a standard 2-hour clean.
Cancellations and refunds
Cancel before 48 hours and you'll receive a full refund to the payment method on file. Cancel within 48 hours and your booking is credited to your account to use whenever you'd like. Cancel within 24 hours and it is a nonrefundable full charge.
What are your hours of operation?
Monday – Friday: 8:00am – 5:00pm
Saturday: 8:00am – 1:00pm
Sunday: Closed
Virtual assistant: Available 24/7 for booking requests
Is there a rescheduling fee?
We do not charge for rescheduling as long as it is done more than 48 hours before your original booking. Please see our cancellation & refund policy for more information.
How do I update billing?
Head to your account page and, under Settings, select Billing. There you can update your billing details, the address of the clean, and your current subscription.
What if I want to skip this week's clean? Will I still be charged?
No — unless it's within the 48-hour window. Inside that two-day window, if you decide to cancel, the clean is credited to your account at no penalty for future use.
Do you clean any outside surfaces of the home?
Yes, we do.
What day is my clean?
View your account page and look under "Subscription" to see your next scheduled cleaning. If that day doesn't work for you, you can always change it.
Will the same cleaner come every time?
Yes, upon request. Please understand that cleaners have personal lives and can get sick or request leave. If that occurs, we'll ask to either reschedule or send a different cleaner.
Do I have to be home when the cleaners arrive or depart?
You do not. However, for your first We Just Clean cleaning, an introduction always helps build a personable relationship with your home specialist.
Can I trust your cleaners? Are they background checked?
You sure can. Our cleaners are background checked — we vet the best and get rid of the rest.
What if I'm not satisfied with my cleaning after they leave?
If you are unhappy with the service for any reason, please call us immediately for instructions. A rescheduled clean must be arranged within 2 business days of the original appointment.
Am I charged upon booking?
Yes — this ensures your day and time are reserved. Due to fraudulent billings in the past, we require all cleanings to be paid for before service.
What can I expect when I add organization to my booking?
Areas that are often left cluttered — pantries, bedroom closets, bathroom counters, entryways, kitchen counters and more — receive the added time for proper organization.
